Privacy Policy

1. Information We Collect

We only collect the information we need to answer your enquiry, prepare a quotation and fulfil your order. You can browse most of this website without sharing any personal information at all.

Information you give us directly:

• Contact details — your name, company name, email address, phone or WhatsApp number and country.
• Enquiry details — the hose types, inner diameters, lengths, pressure ratings, quantities and any drawings or specifications you send us.
• Order details — delivery address, billing contact and purchase order references when you place an order.

You share this information when you submit the quote form, email or message us, request a sample or download our E-catalogue. Like most websites, we also receive basic technical data automatically — your IP address, browser and device type, the pages you visit and the site you arrived from. This helps us keep the site secure and understand which products buyers are looking for.

2. How We Use Your Information

We use the information you give us only for the purposes below:

• To respond to your enquiry and prepare an accurate quotation.
• To process, manufacture, ship and support your order, and to keep you updated on its progress.
• To send samples, catalogues or technical documentation you request.
• To send occasional product news or promotions — only where you have agreed, and you can opt out at any time.
• To improve our website, product range and customer service.
• To meet our legal, tax and accounting obligations.

We do not use your information for automated decision-making, and we never sell it.

3. Cookies and Similar Technologies

This website uses a small number of cookies and similar technologies. Essential cookies keep the site working — for example by remembering your language or session. Analytics cookies, where enabled, help us understand how visitors move through the site so we can improve it.

You can control or delete cookies through your browser settings at any time. Blocking essential cookies may affect how parts of the site work.

4. How We Share Your Information

We only share your information with parties who help us run our business:

• Service providers — freight forwarders, couriers, payment and email providers who deliver a service on our behalf.
• Professional advisers — accountants or legal advisers where required.
• Authorities — where we are legally obliged to disclose information.

We never sell, rent or trade your personal information. If our business is ever transferred or merged, your information may pass to the new owner under the same protections described here.

5. How Long We Keep Your Information

We keep your information only as long as we need it. Quotation enquiries are typically kept for up to three years so we can help with follow-up orders, and order records are kept for the period required by tax and accounting law. After that, information is securely deleted or anonymised.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information where we no longer need it.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details at the end of this page. We aim to reply within 30 days. You also have the right to complain to your local data protection authority.

7. How We Protect Your Information

We use appropriate technical and organisational measures to protect your information — including access controls, secure transmission and staff training. No method of transmission or storage over the internet is completely secure, so we cannot promise absolute security, but we work hard to safeguard the information you entrust to us.

8. International Data Transfers

We are based in Changsha, China, and many of our customers are overseas. As a result, the information you send us may be transferred to and processed in a country other than your own. Wherever your information is processed, we apply the same protections described in this policy.

9. Third-Party Links

Our website links to third-party services such as our online E-catalogue and messaging or payment platforms. Those services have their own privacy policies, and we are not responsible for how they handle your information. We recommend reading their policies before using them.

10. Children's Privacy

This website is intended for business and professional use and is not directed at children. We do not knowingly collect information from anyone under 16. If you believe a child has provided us with information, please contact us and we will delete it.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will revise the last updated date at the top of this page. We encourage you to review this page occasionally.

12. Contact Us

If you have any questions about this privacy policy or how we handle your information, please get in touch:

• Email — may@machineryandtool.com
• Phone or WhatsApp — +86 19375159231
• Address — No. 777, Huijin Road, Tongsheng Street, Yuhua District, Changsha City, Hunan Province, 410000, China